Conditions of Sale and Service Policies
These general conditions of sale and service are drawn up in order to guarantee the respectablility of Velab brand, countering the false and unfair competition and authenticity of the product purchased, as well as the right purchase price wave prevent speculation and fraud.
All Velab products enjoy a direct guarantee from the factory, are certified according to European standards for lighting and devices connected to them. Velab S.r.l uses only electronic components for high quality standards and complying with the regulations on safety and quality in Europe.
ALL VELAB PRODUCTS ARE HAND MADE IN ITALY, PRODUCED EXCLUSIVELY IN OUR LABORATORIES AND BLOWERS IN TARANTO.
EACH PRODUCT VELAB IS MARKED BY A BRANDING CAN NOT BE ELIMINATED (except through a showy abrasion) THAT GUARANTEES ITS ORIGINALITY.
1. SUGGESTED RETAIL PRICE
Velab establishes a purchase price unique to the entire European continent and is actively engaged in countering the speculation, to the detriment of the final customer.To ensure price transparency we published our updated price list on the website. The adress to access and download the price list in pdf format is to be requested in the company. Under ordinary conditions the maximum applicable discount is less than 25%. The discount, at the discretion of the retailer, can vary depending on the product in question and according to temporary conditions of purchase (price of raw materials, impact of transport etc..) of the shop keeper. Exceptions are permitted (this lower prices compared to the price and the maximum) discount only under the following conditions:
- the shopkeeper must physically posses the object that offers for sale;
- the article must clearly show the VELAB brand;
- it is mandatory to present the words: STOCK REMAINDER;
- it is mandatory to present the words: ONE PIECE IS NOT REPEATABLE;
A price higher than the official price list is never allowed.
Velab S.r.l makes available to its customers, and the entire public, a form to report abuses and deformities, as well as attemps to plagiarism and counterfeiting. The proper form is to link www.velab.it/en/reports . The reports received will allow us to take timely action in the protecion of our brand (step 9).
2. REPLACEMENTS DURING TRANSPORT
Velab S.r.l ensures the integrity of the pieces shipped to assume responsability for any breakages due to transport. The guarantee of such breaks should be considered until the recipient indicated in the invoice.
It is mandatory to verify the integrity of the piece purchased at the time of withdrawal and strongly recommend you avoid deliver to end customers hills that have not been suitably checked, will void the warranty.
3. MANUFACTURING DEFECTS
Being a total product handmade and free of steps in series or through the use of molds, the product Velab may be slight differences in the terms of lenghts, diameters, shades of color. These differences can not interpreted as manufacturing defects, as due to craftsmanship and the uniqueness of the product purchased. They are considerable as manufacturing defects or craching paint, injures, faulty connections, unworkable electrical connections. In such cases Velab S.r.l guarantees its total replacement or repair.
4. IMPLEMENTATION OF THE GUARANTEE FOR STEPS 2 AND 3
In case of breakage due to transport or manufacturing defects you must complete and send, within 7 days of receipt of the product, the RETURN FORM (downloadable at the link www.velab.it/return-form.pdf) to mail firstname.lastname@example.org. Following the report, Velab S.r.l arrange the withdrawal of the piece at his own expense proceeding with is assessmet. It confirmed the defect or breakdown (according to the treatments provided for point 2 and 3) the part will be replaced or repaired within 30 days after the injury finding. Otherwise Velab S.r.l will issue an invoice for the espenses incurred and to return the piece to the client with payment assigned.
5. CLEANING OF ARTICLES
The Velab S.r.l blown glass is sensitive to chemicals and aggressive washes.It should therefore be cleaned with a simple soft cloth and only with the help of water, preferably distilled.It put in the dishwasher or treated with degreasing agents and chemicals still in general, you can lose painting, opaque or even get injured badly and break, in which case the warranty will be invalidated.
6. WARRANTY GENERAL
Excluding all cases exposed to 2-3-4-5 points, Velab S.r.l, applies warranty on electrical and mechanical components of its products for a period of 24 months from date of purchase.
The warranty is offered directlt to the end customer user of the asset, after subsequent activation purchase. The activation of the warranty must be made within 10 days from the date of purchase, filling out the form “activation of warranty” available on our website at www.velab.it/en/warranty-activation).
If the non-active customer warranty within the time allowed, Velab S.r.l will abide by the date stated in the bill of sale referred to the merchat for the article in question.
ALL PRODUCTS SHOULD BE EXPOSED VELAB coupon puts WITH ORIGINAL OF AUTHENTICITY AND WARRANTY.
The finding of items sold or exhibited no coupon puts will give rise to the measures described in paragraph 9.
7. AREAS COVERED BY THE MANDATE TO AGENTS AND AREAS EXCLUSIVISTS FREE
Occasionally or permanently, Velab S.r.l may avail itself of its sole requirement of commercial agents (or other figures) with specific authority to represent the company in one or more regions of Italy or foreign countries. Where present these figures, all business negotiations, discounts, promotions and special budgets, they are delegated to these figures, in the interesrs of the company, operating at full delegation.
In the free zones, however, you can interact directly with the inside sales department to the company and to sign trade agreements with it.
The mandate of Velab agency is to cover, and total delegation, so that if any of our agents, refer to it both private retailers, including all other brokerage and consultancy figures.
8. ONLINE SELLING
Velab does not allow the online sale of its products on different platforms from those owned by the company.The online sale is permitted oly under the following conditions:
- the shopkeeper must physically posses the object that offers for sale;
- It is mandatory to present the words: STOCK REMAINDER;
- It is mandatory to present the words: SINGLE PIECE;
- if you want to sell at a lower price of the allowed standard (point 1) should be affixed the words: OFFER NOT REPEATABLE;
- It can never applied to a higher price than the official list price;
- It should never be given the option to users of the service (users) to interpret such a sale as a result of an agreement with the stable Velab S.r.l (so, for example, the mark may not appear as Velab BRAND official online store partner).
Violation of even a single condition set out in that paragraph will initiate the procedures set out in section 9.
9. NON COMPETITION AGREEMENT
The Velab guarantees its customers an on competition policy, and is committed to the best of his ability, to protect the interests of the whole distribution line, including the end customer.
The tacit agreement is implemented through a transparent pricing policy and the public as well as to ensuring commercial publicity measures aimed at brand awareness always to the benefit of the distribution line.
However Velab S.r.l reserves the right to intervene directly (with legal interventions and suspension of the guarantee) or indirectly (with marketing and commercial strategies campaigns).
Wherever fails compliance with the rules set forth in these official conditions (entire document), for restore market balances and to guarantee the respectability of the brand.
- Turns out to be a price to the lowest detail, or higher than that recommended, in contravention with whay is stated in paragraph 1 and in any case without the express written consent by the company;
- they spot it attemps to sell by digital platforms, althoug new vehicle, which do not comply with the above* in step 8;
- they spot you Velab products sold without Velab mark clearly exposed;
- from turning in any manner or form the original product* ;
- will they spot attemps (or provable facts) purchase of Velab products from non-conventional chanels or not expressly permitted by Velab S.r.l (example, from foreign representatives or by inexperienced agents for the purchase area).
* In such cases the question of counterfeiting attemps, and then submitted a compliant before the competent authorities.
10. SPECIAL CONDITIONS FOR LARGE SUPPLIES
10-A. 10-A. All lines on the Velab catalog can be sold EXCLUSIVELY with Velab brand clearly in evidence.
10-B. Velab provides its equipmenet and expertise for large customers to take up production under its own brand. This possibility is given in respect of minimum annual order, by the customer, such as to be considered affordable by the CDA and otherwise ensured the achievement PURPOSE OF THE FINAL PRODUCT QUALITY.The evaluation of the miimum quantities for GREAT CUSTOMER will be determined from to time and as needed.It is understood that the design or model must be provided by the customer, which is designed according to the sector of the art and which must be subjected to final assessment bt the technical production.
10-C. Velab can essure SPECIAL DISCOUNTS on products in the catalog (so to Velab mark) ony in the event of large quantities ordered and paid in advance or otherwise pre-planned such as to ensure a better organization of production and consequently a lowering of the cost production and supply of raw materials. The price for quantity will be determined from time to time by virtue of the proposals and the type of customer.
10-D. The guarantee of a lower purchase price (10-C) does not relieve the customer from compliance with the conditions of purchase and the support policies (whole document) that must be respected and accepted tacitly bt the mere fact of making the proponents of brand Velab.
10-E. Warranty, Service and buying conditions intended to point of sale and the final customer, expire in the case of customized production (point 2).In that case the conditions of sale and assistance policies will affect only manufacturer/contractor relationship and nothing more.
ALL CONDITIONS SET FORTH IN THIS DOCUMENT OFFICIAL IS SUBJECT TO CHANGE DIRECTION OF DISCRETION AND WITHOUT ANY OBLIGATION OF NOTICE.
UPDATE THE DOCUMENT AND ALWAYS PUBLISHED of www.velab.it/en/conditions THAT ALL USERS, EMPLOYEES AND CUSTOMERS MUST READ.